Member Retention-Renewal


INCOSE automatically sends out a renewal notice and reminder. Some chapters also try to remind members to renew.
Surveys have indicated that our retention could be improved in many chapters.

You can view your chapter roster which shows those who haven't renewed and contact them by phone or email as a reminder and if they chose not to renew, try and determine the primary reason why not to help plan retention efforts. An active membership renewal effort can enhance the retention of members.

Examples:

A phone survey of members who hadn't renewed to encourage and gather iinformation
A survey of non-renewing members seeking info about their decision. Done with SurveyMonkey.